FAQ

Concierge Medicine is an innovative approach to healthcare that puts the emphasis back on the patient-provider relationship. A focus on wellness, longer patient visits, and increased access have the ability to improve better health outcomes and lower overall healthcare costs. An affordable monthly membership fee allows providers to work for their patients and not for the insurance companies.

Your monthly membership includes direct access to your care team, follow-up phone, virtual and office visits, medically necessary labs to manage your therapy protocol and supporting your customized care plan.

We operate as a private members only organization. We don't allow walk-in appointments or visits by non-members. This ensures that your care team is available to respond to your needs quickly and give you the attention that you deserve. As a member you also get discounts on medical services including: IV therapy, ozone therapy, Botox, peptides, exosomes, and other unique regenerative therapies.

Concierge medicine is rapidly increasing in popularity. If you have a low-deductible traditional plan and don’t wish to submit to your insurance company yourself, it may not be the right model for you.

Sadly, those plans are fast becoming history. The majority of Americans have high-deductible plans — insurance for catastrophes only and get little in return for all the money they fork over to those plans. If this is your current situation, Legacy Health is your perfect solution.

Yes. We are happy to accept the children of our enrolled clients. At this time, we are not able to provide routine vaccinations for young children but we will happily work with you to arrange these.

No. Happily, no. Perhaps the most critical distinction in our model of care centers on a direct, personal relationship between you and your doctor. That directness carries over to our business model as well.

We forgo insurance payments in order to save our patients from the arbitrary, intrusive decisions that inevitably follow with third-party payers. Furthermore, this direct fee-for-services arrangement frees us from the typical contractual agreements that prevent physicians from offering wholesale prices on laboratory tests, imaging, and medications.

It isn't mandatory, but yes. We recommend our patients continue a major medical plan with a high deductible and health savings account to ensure financial help should hospitalization or referral to a specialist be necessary. We’re happy to refer you to insurance representatives who can help customize an insurance plan to your specific needs.

Unfortunately, no. Your retainer is not yet defined as a “medical expense” in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.

We maintain scrupulous standards of privacy. We are never obligated to provide any third party with a copy of your records unless you specifically ask that we do so.

Naturally we provide such care – yet another freedom we enjoy together as a result of our independence from the restrictions of third-party payment. Because we know you well, we can streamline your care when you’re sick away from home. Many illnesses can be diagnosed and treated with a simple conversation by phone, email, text or webcam. We’ll locate the nearest pharmacy and order the medications most appropriate for your circumstances.

By all means, yes! Because illness and injury do not respect regular office hours, you may call your doctor any day, at any hour. Our medical team is available to answer your questions via secure portal email, phone, or text. It’s how we do custom healthcare.

At Legacy Health we provide primary care services only. There is growing evidence that top-level primary care can reduce the need for more specialized care as chronic situations are better managed and concerns are addressed early on before they become emergencies. Of course, when the need arises, we will refer you to a doctor with the specialized expertise you may need to treat your particular condition.